This Privacy Policy explains how winmy12 collects, uses, stores, and protects the personal data of Members and visitors to the winmy12 platform. We are committed to handling your information responsibly and in accordance with applicable data protection principles.
Your Privacy Matters: winmy12 does not sell, rent, or trade your personal data to third parties for marketing purposes. We collect only the information necessary to operate the Platform, verify your identity, process transactions, and comply with our licensing obligations.
1.1 This Privacy Policy ("Policy") applies to all personal data processed by winmy12 in connection with your use of the winmy12 website at winmy12.net, the winmy12 mobile web platform, and all associated services including the live casino, sportsbook, poker room, slots lobby, and customer support channels.
1.2 By registering an Account on the winmy12 platform or by continuing to use the Platform after this Policy has been brought to your attention, you acknowledge that you have read and understood how winmy12 collects and processes your personal data as described herein.
1.3 This Policy should be read alongside the winmy12 Terms & Conditions, which govern the overall relationship between winmy12 and its Members.
2.1 For the purposes of applicable data protection legislation, winmy12 acts as the data controller in respect of personal data collected from Members and visitors to the Platform. winmy12 determines the purposes and means of processing Member personal data and is responsible for ensuring that such processing is conducted lawfully and transparently.
2.2 If you have questions regarding the processing of your personal data by winmy12, you may contact our data protection contact point at the email address set out in Section 15 of this Policy.
winmy12 collects personal data through several channels. The categories of data we collect include:
When you create a winmy12 Account, we collect: full legal name, date of birth, email address, mobile phone number, preferred currency (MYR), and a username and password chosen by you. This information is mandatory — without it, we cannot create or operate your Account.
As required by our licensing obligations, winmy12 collects identity verification documents prior to processing withdrawal requests. This includes copies of government-issued photo identity (such as a Malaysian MyKad or passport) and, where required, proof of residential address. Biometric data is not collected by winmy12 directly; document verification is conducted via licensed third-party KYC service providers.
winmy12 collects data relating to your financial transactions on the Platform, including deposit amounts, withdrawal requests, payment method identifiers (e-wallet account references, bank account last digits, card BIN numbers), and transaction timestamps. Full card numbers and banking credentials are never stored by winmy12 — these are handled exclusively by PCI-DSS compliant payment processors.
We record your gaming activity on the Platform, including game sessions, wager amounts, game outcomes, bonus usage, and login/logout timestamps. This data is retained for regulatory compliance, dispute resolution, responsible gaming monitoring, and product improvement purposes.
When you access the winmy12 Platform, we automatically collect technical data including: IP address, device type and operating system, browser type and version, referring URL, pages visited and time spent, and session identifiers. This data is used for security monitoring, fraud detection, and platform performance optimisation.
If you contact winmy12 support via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the support agent who handled your query. This data supports quality assurance, dispute resolution, and regulatory compliance.
winmy12 uses your personal data for the following purposes:
winmy12 processes your personal data on the following legal bases:
6.1 winmy12 does not sell, rent, or trade your personal data to third parties for commercial marketing purposes. We share personal data only in the following circumstances:
6.2 All third-party data processors engaged by winmy12 are subject to contractual data processing obligations consistent with applicable data protection standards.
7.1 winmy12 uses cookies and similar tracking technologies on the Platform for the following purposes:
7.2 You may manage cookie preferences through your browser settings. Disabling strictly necessary cookies will impair Platform functionality and may prevent login. winmy12 does not use third-party advertising cookies or share cookie data with advertising networks.
8.1 winmy12 retains personal data for as long as is necessary for the purposes set out in this Policy and as required by our legal and licensing obligations. The following general retention principles apply:
8.2 Following the expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.
9.1 winmy12 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
9.2 In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, winmy12 will notify affected Members without undue delay and take all reasonable steps to contain and remediate the breach.
10.1 Subject to applicable law and our legitimate processing purposes, you have the following rights in respect of your personal data held by winmy12:
10.2 To exercise any of the above rights, please contact winmy12 support at the contact details in Section 15. winmy12 will respond to data rights requests within thirty (30) days. Where a request is complex or numerous, this period may be extended by a further sixty (60) days with written notification.
🔞 Strictly 21+ Only. The winmy12 platform is not directed at or intended for use by individuals under the age of 21. winmy12 does not knowingly collect personal data from persons under 21. If we become aware that personal data has been collected from an individual under 21, that Account will be closed immediately and any associated personal data will be deleted, except where retention is required by law.
11.1 If you are a parent or guardian and believe that a person under 21 has registered on the winmy12 platform using your payment method or personal information, please contact winmy12 support immediately so that the Account can be investigated and closed without delay.
12.1 winmy12 operates internationally and your personal data may be processed by winmy12 or its authorised third-party processors in countries outside Malaysia. Where personal data is transferred to a country that does not provide an equivalent level of data protection to that required by applicable law, winmy12 will implement appropriate safeguards such as contractual clauses or equivalent data transfer mechanisms to ensure your data remains protected.
12.2 Game providers and KYC processors engaged by winmy12 may be headquartered in jurisdictions including Malta, Gibraltar, Isle of Man, or other internationally recognised gaming licensing jurisdictions that maintain recognised data protection frameworks.
13.1 The winmy12 platform does not include links to third-party websites for commercial or advertising purposes. Where any incidental reference to a third-party service is made (such as a payment provider name), winmy12 is not responsible for the privacy practices of those third parties. We recommend reviewing the privacy policy of any third-party service you use in connection with your winmy12 Account, including your e-wallet provider (such as Touch n Go or Boost) and your bank.
14.1 winmy12 reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or Platform operations. The date of the most recent revision is displayed at the top of this document.
14.2 For material changes to this Policy, winmy12 will endeavour to notify Members via the email address registered to their Account or via an in-Platform notification prior to the changes taking effect. Continued use of the Platform following notification constitutes acceptance of the updated Policy.
For questions, data rights requests, or concerns regarding this Privacy Policy or the processing of your personal data by winmy12, please contact our support team:
Support available 24 hours a day, 7 days a week
When submitting a data rights request, please include your Account username, the nature of your request, and a copy of your government-issued identity document to enable winmy12 to verify your identity before processing the request.
A summary of winmy12's core data protection principles
winmy12 does not sell, rent, or trade your personal data to third-party marketing companies or data brokers under any circumstances. Your data is used solely to operate your Account, process transactions, and meet our licensing obligations.
All data transmitted between your device and winmy12 is protected by 256-bit SSL/TLS encryption — the same standard used by international banks. Passwords are stored using one-way cryptographic hashing; not even winmy12 staff can see your password in plain text.
winmy12 collects only the personal data that is genuinely necessary to operate your Account, verify your identity, process MYR payments, and comply with our international licensing requirements. We do not collect data speculatively or beyond what is needed.
You have the right to access, correct, delete, or export your personal data at any time. winmy12 responds to data rights requests within 30 days. Contact support at any time to exercise your rights — no complex procedures, no unreasonable delays.
When winmy12 shares data with third parties — payment processors like Touch n Go and Boost, KYC verification providers, or licensed game studios — those parties are contractually bound to process your data only for the specified purpose and to maintain equivalent security standards.
winmy12 retains personal data only for as long as required by law or operational necessity. Financial and KYC records are kept for five years as required by anti-money laundering legislation. Gaming logs are retained for three years. All other data is deleted or anonymised on schedule.
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